Refund & Cancellation Policy

Every new account starts with a 14-day free trial of Pro features. No payment details are collected and nothing is charged during the trial. If you don't upgrade, your account simply moves to the free Starter limits (or your storefront pauses) — there is nothing to refund.

You can cancel any time from your dashboard or by emailing support@kitchyit.com. Cancellation takes effect at the end of your current billing period — you keep full access until then. We do not charge cancellation fees.

Subscriptions are billed monthly in advance and partial months are not refunded when you cancel. However, we will refund in full: duplicate charges, charges made after you cancelled, and any billing error on our side. Contact us within 7 days of the charge — refunds are issued to the original payment method within 5–7 business days of approval.

If something went wrong with the service in your first month as a paying subscriber, write to us — we would rather refund you than keep an unhappy baker.

Payments for food orders go directly to the kitchen you ordered from — KitchyIt never holds those funds. Refunds and cancellations for food orders are handled by the kitchen under its own policy; please contact the kitchen using the details in your order confirmation. For platform issues (such as the website not working), email support@kitchyit.com.

KitchyIt · Coimbatore, Tamil Nadu, India · support@kitchyit.com